POLICIES and PROCEDURES for

TOUCH OF ALOHA THERAPEUTIC MASSAGE

**Due to COVID – 19 we are prioritizing the health and safety of our clients. Everyone is required to wear a mask. Please arrive wearing a face mask. If you do not have one, one will be provided for you.

**If you are experiencing any symptoms (fever, dry cough, difficulty breathing, fatigue), please stay home and reschedule in 2 weeks (14days) for the public safety.

APPOINTMENTS
A credit/debit card and FULL payment is required to schedule an appointment. All appointments are booked online and by appointment only. When booking your appointment you agree that your fully read and understand Touch of Aloha Therapeutic Massage, LLC policies. Once booked, all appointments are NON-Refundable.

MEDICAL HISTORY
A health Intake form must be will be filled out online while scheduling your appointment. This is an important process so we can determine the course of treatment that will best to meet your needs. It is important that disclose information about your health history in order to rule out any contraindications for massage. You may be asked to provide a written release from your primary care physician in order to receive massage. Keep in mind your medical records will always be held confidential.

DRAPING
The nature of most massage therapies requires direct skin contact in order to accurately view involved body parts/areas and apply oils, lotions, or other lubricants as needed, only uncovering the body part to be worked on. If at any time during your session, you feel unsafe with this draping style, it will be adjusted to your comfort level. The goal here is to allow you to feel comfortable, safe and warm.

MASSAGE OILS and LOTIONS
Certain kinds of massage sessions require the application of oil, lotion or some type of lubricant to the the skin. Client must inform therapist if they have any allergies to certain ingredients.

PERSONAL HYGIENE
For the health and safety of you and your therapist, please shower or bathe prior to your appointment. If at any time during your session your therapist cannot continue due to any unpleasant odor from the client, your therapist will end your session. You will not be refunded. So please come fresh and clean ready for your massage.

COMMUNICATION
During your session, clients are encouraged to relax and inform the practitioner immediately if anything makes you uncomfortable, either physically or psychologically, so adjustments can be made. Though talking may occur during the session, you will be encouraged to save conversation for afterward, as it takes away from your experience of deep relaxation and contact with your self, as well as the therapists focus and meditative state of being. Prior to your massage, we ask that you silence your cell phone.

PROFESSIONALISM
The practitioner will not engage with any client in intimate social or personal relationships. Personal and professional boundaries are respected at all times. The practitioner only performs services for which she is qualified professionally, physically, and emotionally. Referrals to the appropriate specialists are made when working with the client is not within the scope of practice of the massage therapist or not in the client’s best interest. All client information is held confidential. All clients are treated with respect regardless of their age, gender, race, national origin, sexual orientation, religion, socioeconomic status, body type, political affiliation, state of health, or personal habits.

SEXUAL HARASSMENT
There is zero tolerance for sexual harassment in our massage practice or establishment. The profession of massage therapy ascribes to a code of ethical behavior, and I believe firmly in adhering to those ethical standards. RIGHT of REFUSAL. I reserve the right to refuse potential clients for any reason.

PAYMENT
A credit/debit card is needed to schedule an appointment. Full payment for all services is due when booking online. Sorry, we do not accept insurance.

*You will be charged 100% of your service if you cancel within 12 hours of your service or if a No Call/ No Show occurs. On Holidays our cancellation policy is 24 hours. Please cancel your appointment or reschedule within proper time frame.

GIFT CERTIFICATES
Gift certificates are available for purchase and expire 90days of issuance.

CLIENT / PRACTITIONER EXPECTATIONS
• Massage sessions are by appointment only.
•Shower, come fresh & clean. Therapist may reschedule your appointment if there is an overwhelming or foul odor from the client.
• Don’t eat a heavy meal before your massage.
• Privacy and confidentiality will be maintained at all times.
• A client Informed Consent Agreement must be read and signed online while booking your appointment.
• Your practitioner reserves the right to refrain from performing massage on clients who appear under the influence of alcohol or drugs.
• Clients must inform the practitioner of any prescription medications being used and for what reason.
• There is no smoking permitted in my practice, and please, refrain from doing so immediately prior to the session. I reserve the right to refuse treatment to any client who has an overabundance of nicotine odor on their skin.
• I reserve the right to change, add to, or modify any or all of the above policies with or without notice to the client.